❓ Frequently Asked Questions
etv99's answers to all your questions are right here
From opening an account to bonuses, deposits and withdrawals, game rules, and security — find simple answers to all your common questions in one place.
etv99 is a trusted online betting and casino platform for players in Bangladesh. Whether you are new or experienced, questions come up. This FAQ page covers account registration, deposits and withdrawals via bKash and Nagad, cricket betting, slot games, bonus terms, and responsible gaming in detail. If you cannot find an answer, our 24/7 live chat support is always ready.
Account and Registration
To open an account at etv99, you need an active mobile number, a valid email address, and a minimum age of 21. Fill in your name, number, and preferred password on the registration form and your account will be ready within a few minutes.
No, only one account per person is allowed at etv99. Attempting to create multiple accounts may result in all accounts being suspended and any deposited funds being forfeited.
Click the "Forgot Password" option on the login page and enter your registered mobile number or email. A verification code will be sent to you, which you can use to set a new password. Contact live chat if you need further help.
Yes, identity verification is required before a withdrawal can be processed. Simply upload a photo of your national ID card or passport to complete verification. This helps ensure secure transactions and prevent fraud.
Deposits and Withdrawals
Deposits from bKash are usually instant — in most cases the funds reach your etv99 wallet within 1-5 minutes. During peak server times it may take up to 15 minutes. If you experience any issues, let us know via live chat.
Go to the Cashier section, select Nagad, send the payment to the designated account number, and enter the transaction ID on the page. The minimum deposit amount is ৳100. Your balance will be updated promptly after confirmation.
The minimum withdrawal amount at etv99 is ৳800. After your request is successfully processed, the funds will reach your bKash, Nagad, Rocket, or Upay account within 30 minutes to 3 hours.
etv99 does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply its own transfer charges. Check the relevant app for charges before making a transaction.
Yes, both Rocket and Upay are supported payment methods. The process is the same as bKash and Nagad — go to the Cashier, select your preferred method, and follow the instructions. Minimum deposit is ৳100.
Games and How to Play
To bet on BPL matches at etv99, log in, go to the Cricket section, and select the match you want. You can place bets on various markets including match result, toss, top batter, or top bowler. Live betting is also available.
No, you do not need to download any app for etv99. Open the site directly in your smartphone browser and play all slot games on mobile. Games from PG Soft, Pragmatic Play, JILI, and more providers are fully mobile-friendly.
RTP is the percentage of total bets that a game theoretically returns to players over the long term — for every ৳100 wagered. It is a statistical indicator, not a guarantee for each round. A higher RTP generally means more favorable odds for the player over the long term.
etv99's live casino offers Roulette, Baccarat, Blackjack, Sic Bo, Dragon Tiger, and game-show format games. Real dealers from Evolution Gaming and Ezugi run live tables 24 hours a day according to Bangladesh Standard Time.
Yes. All slots and table games at etv99 use certified Random Number Generators (RNG), ensuring that every round is completely independent and not predetermined. Fair play is a core commitment of our platform.
Bonuses and Promotions
etv99 offers a 150% bonus on your first deposit — up to ৳20,000. So if you deposit ৳1,000, you can play with a total of ৳2,500. The wagering requirement on the bonus is 15x.
A 15x wagering requirement means you need to place total bets equal to 15 times the bonus amount before the bonus funds become withdrawable. For example, a ৳1,000 bonus requires ৳15,000 in total bets. Full details on validity and other conditions are on the promotions page.
etv99's VIP program has 5 levels — Bronze, Silver, Gold, Platinum, and Diamond. You can gradually move up based on regular play and activity. At the Diamond level, weekly cashback goes up to 1.5%.
Each week, a portion of your net losses is returned to your account as cashback. Weekly cashback rates are 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and up to 1.5% at Diamond.
Most bonuses can be used on slots and live casino games. However, depending on the specific promotion's terms, certain games or betting markets may be excluded. Read the terms and conditions carefully before accepting any offer.
Security and Responsible Gaming
Yes. etv99 uses SSL encryption technology to keep all personal and financial information secure. Your data is not sold or shared with third parties. For more details on our privacy practices, visit our privacy policy page.
No. etv99 is for players aged 21 and above only. Registration or gameplay by minors is strictly prohibited. Our age verification process ensures that only adults use the platform.
etv99 provides responsible gaming tools such as deposit limits, temporary breaks, and self-exclusion. If you feel that gaming is having a negative impact on your life, contact live chat or read our responsible gaming page.
The self-exclusion option is available in your account settings. You can temporarily lock your account for a set period. If you need a permanent closure, contact us directly via live chat or email [email protected].
etv99's support team is available 24 hours a day, 7 days a week in Bengali. You can speak directly through live chat or email [email protected]. Responses are typically received within a few minutes.
Still have questions?
Contact support — we are always ready
Live Chat
The fastest way to get instant help in Bengali, 24/7. You can start a live chat from any page on the site.
Email Support
For detailed questions, email [email protected]. The team will respond as quickly as possible.
Helpful Pages
Learn more by reading our Responsible Gaming, Terms and Conditions, and About Us pages.
Join etv99 Today
Get started with a 150% welcome bonus — up to ৳20,000
For ages 21 and over only. Play responsibly.