For ages 21+ only

etv99's commitment to responsible gaming

So that entertainment does not turn into a problem — etv99 gives you deposit limits, self-exclusion and 24/7 Bengali support. Play safely, stay in control.

This platform is for persons aged 21 or above only

etv99 believes that online betting and casino gaming is enjoyable only when it is a conscious and controlled experience. Responsible gaming means participating not just to win, but for entertainment. We want every player to play happily, healthily and within their own financial limits.

Many people in Bangladesh take part in online gaming for entertainment. However, in some cases this entertainment can turn into an addiction, which has a negative impact on family and personal life. That is why etv99 provides multiple protective tools — from setting deposit limits to a full account break. Control over your gaming will always remain in your hands.

The responsible gaming policy at etv99 applies to everyone. If you feel that your own or a loved one's gambling habit is causing problems, do not delay — contact our 24/7 live chat support. Our trained team will help you in Bengali.

Our protection tools

Deposit Limit

Set your own limit on how much you can deposit daily, weekly or monthly. Once a limit is set it takes effect immediately. Increasing it takes time to come into effect, but lowering it applies straight away.

Self-Exclusion

If you feel you need to take a break from gaming, close your account for a set period or permanently. During the break you will not be able to log in and no promotional messages will be sent.

Time-Out Feature

Take a temporary break from one day up to six weeks. During this time your account will not be active. Taking a rest is not losing — it is a smart move.

Gaming History

View the complete history of every bet, deposit and withdrawal. This information is very important for understanding your own spending and winning patterns. Transparency is the foundation of responsible gaming.

24/7 Bengali Support

Our Bengali-speaking support team is always ready to help with any issue. Contact us on live chat — day or night, we are here.

21+ Age Verification

To open an account on etv99 you must be at least 21 years old. Identity verification is mandatory at the time of registration. Participation by minors is strictly prohibited.

How to set limits

1

Log in to your account

Access your etv99 account and go to the "Account Settings" section. Look for the "Responsible Gaming" option there.

2

Choose your preferred tool

Pick any one — deposit limit, time-out or self-exclusion. A detailed description of each tool will be shown on screen.

3

Set the amount or time period

For a deposit limit, enter the daily, weekly or monthly amount. For a time-out, choose the length of the break.

4

Confirm

Save the changes. Lowering a limit or activating a break takes effect immediately. You can also get help from support.

Healthy betting habits

Only play with money that, if lost, will not affect your daily life.
Set a budget before you play and stick to it strictly.
Do not place more bets trying to recover money you have lost.
Take regular breaks — avoid playing for long stretches at a time.
Stay away from betting when you are under stress or going through a difficult time.
Spend time with family and friends and keep gaming as just one form of entertainment.
Never think of gambling as a source of income — it is a form of entertainment.
Avoid placing bets while under the influence of alcohol or any other substance.

Warning signs

If any of the signs below appear in you, seek help right now.

You are repeatedly betting to recover lost money and the situation is getting worse.

You are hiding your gambling habit from family or friends.

You are taking on debt or using family money to gamble.

You are continuing to play while neglecting work, studies or family responsibilities.

You feel restless or distressed when you try to stop playing.

You are repeatedly spending more than your set budget.

The first step to getting help

If you notice any of the signs above in yourself, contact etv99's 24/7 live chat support. Our team will confidentially help you make the right decision — whether that is self-exclusion, a time-out or a deposit limit. You are not alone.

Email: [email protected]

Protection for minors

etv99 is for persons aged 21 or above only. We follow a very strict age verification process. Identity is confirmed at registration using a government-issued ID (NID or passport).

If there are minor members in your household who use devices, it is recommended that you use parental control software on your device. Never share your login details with anyone.

If you suspect that a minor has used your account, notify us immediately at [email protected]. We will take immediate action.

Parental Control Tips

Do not share your password
Turn off password saving in your browser
Use a PIN lock on your device
Always log out after use
If you have any suspicion, notify support immediately

Play safe, enjoy

Enjoy etv99 — BPL cricket, slots or live casino — responsibly. Read the FAQ or contact support directly for help.

Log in to your account View FAQ Game Lobby

Responsible Gaming FAQ

After logging into your account, go to "Account Settings" and click on the "Responsible Gaming" option. From there you can set a daily, weekly or monthly deposit limit. Lowering a limit takes effect immediately. Contact our live chat for assistance.

Yes, any funds remaining in your account during self-exclusion will be made available for withdrawal. However, new betting or gaming will not be possible. Email [email protected] or speak to us on live chat for more details.

A time-out is a temporary break — from one day to a few weeks. Once the period ends, the account becomes active again automatically. Self-exclusion is a long-term or permanent break, where returning before the specified period is not possible. Both tools are completely free.

No. etv99 strictly allows only those aged 21 or above. Age is verified with a government-issued ID at the time of registration. If any account is found to have been opened with false information, it will be closed immediately.

Contact etv99's 24/7 live chat support — we will help you in Bengali. You can also send an email to [email protected]. We will confidentially assist you in setting up self-exclusion or a limit.

No. For safety reasons, a request to increase a deposit limit takes time to process — this is done intentionally so that decisions are not made on impulse. However, lowering a limit takes effect immediately.

No. All marketing and promotional communications will be stopped during self-exclusion or a time-out. No offers will be sent to your email or app.

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