etv99 Privacy Policy

1. Introduction and Purpose

etv99 ("we", "our", or "platform") is an online betting and casino platform for Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, and how that information is used and kept safe.

By registering with etv99 or using our services, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our platform.

We may update our privacy policy from time to time. For any changes, we will update the "Last Updated" date at the top of the page and, where necessary, notify you directly.

2. Information We Collect

To improve your experience on the etv99 platform and to provide secure services, we collect the following types of information:

2.1 Personal Identification Information

• Full name and date of birth
• Email address and username
• National ID card or passport number (for identity verification)
• Current and permanent address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Deposit and withdrawal history
• Balance and bonus-related information

2.3 Usage Information

• IP address and device identifier information
• Browser type and operating system
• Which games you played, when you played, and how long you used the platform
• Betting history and patterns

2.4 Cookie and Tracking Information

We use cookies on our website. Cookies are small text files stored on your device. They help us improve site functionality, remember your preferences, and personalise the user experience. You can manage cookies at any time from your browser settings.

3. Purposes for Using Information

We use the information we collect only for the following legitimate purposes:

3.1 Account Management

• Completing the registration process and verifying your identity
• Ensuring login security and preventing unauthorised access
• Managing your account balance and transactions

3.2 Service Delivery and Improvement

• Operating betting and gaming services
• Processing financial transactions through bKash, Nagad, Rocket, and Upay
• Personalising services according to your preferences
• Identifying and resolving technical issues on the platform

3.3 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying age to ensure responsible gaming (21+)
• Meeting applicable legal and regulatory requirements

3.4 Communication

• Sending important account updates and security notifications
• Responding to your support requests
• Sending promotional information with your consent

4. Data Storage and Security

etv99 follows industry-standard security practices to protect your personal information. Our security measures are as follows:

5. Sharing Information with Third Parties

etv99 does not sell your personal information or provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

To complete financial transactions, we share the necessary financial information with payment processors such as bKash, Nagad, Rocket, and Upay. This information is used solely for processing transactions.

5.2 Technology Partners

To operate our platform, we use the services of certain technology partners (such as game software providers and server services). Only the minimum information necessary to provide the service is shared with these partners, and they are required to comply with strict confidentiality agreements.

5.3 Legal Obligations

We may be required to share information with legal authorities when required by court order, government directive, or applicable law. Information may also be shared where necessary to prevent fraud and protect the security of the platform.

6. Your Rights

As a member of etv99, you have the following rights over your own information:

6.1 Right to Access Information

You can contact us at any time to find out what information we have stored about you. We will provide you with a complete summary within a reasonable time.

6.2 Right to Correct Information

If any information stored in your account is incomplete or incorrect, you may request that it be corrected. We will make the necessary changes after completing a security verification.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations (such as keeping financial records) may not be possible to delete.

6.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive our promotional emails or notifications, you may contact our support team at any time to cancel this service. Please note that opting out of important account notifications is not possible.

7. Protection of Minors

etv99 strictly does not provide services to anyone under the age of 21. Our platform is for individuals aged 21 and above only. We verify your age at the time of registration, and if any user is found to be under 21, their account will be closed immediately.

If we become aware that we have unintentionally collected information from a minor, that information will be deleted immediately and the associated account will be closed.

8. Cookie Policy

We use various types of cookies on our platform:

8.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to keep your login session active, verify security, and save your preferences.

8.2 Functional Cookies

These cookies improve your experience using the platform. They help remember your language preferences, game settings, and similar choices.

8.3 Analytics Cookies

These cookies help us understand how users are using our platform, which sections are most popular, and where improvements are needed. The data collected is processed in anonymous form.

You can delete or block cookies at any time by going to your browser settings. However, blocking essential cookies may cause some features of the platform to not work properly.

9. International Data Transfers

etv99 serves the Bangladesh market. Our server and data storage facilities may be located in various geographical locations. If your information is processed outside Bangladesh, we ensure that adequate data protection measures are in place in that country or region.

For international data transfers, we always ensure industry-standard agreements and protection measures are in place, so that your information remains protected in accordance with the standards described in this privacy policy.

10. Responsible Gaming and Data

We are committed to ensuring the wellbeing of our users and responsible gaming. To this end, we use information related to your gaming activity to:

• Identify unusual or problematic gaming patterns
• Provide limit-setting and self-exclusion options at your request
• Provide information about professional support when needed

To learn more about responsible gaming, please visit our Responsible Gaming page.

11. Policy Changes

etv99 reserves the right to update this privacy policy at any time. For any significant changes:

• The "Last Updated" date at the top of the page will be changed
• A notification will be sent to your registered email address where necessary
• The change may be shown to you when you log in to the platform

If you continue to use our platform after changes are made, it will be assumed that you have agreed to the updated privacy policy. We therefore recommend reviewing this page from time to time.

12. Related Policies and Terms

This privacy policy should be read together with our other policies and terms. The following pages may be relevant to you:

• Terms and Conditions — Detailed terms for using the platform
• Responsible Gaming — Safe gaming guidelines
• FAQ — Answers to common questions
• About Us — Learn about etv99